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Due & Partners
The Airline Loyalty Company is arranging a workshop in Copenhagen
31-01-2010
• What is a loyal customer in the airline industry?
• Is customer loyalty determined by the company’s strategy?
• Are airline employee and passenger loyalty linked to each other, or not?
• How can you monitor and increase the loyalty of your passengers without making it an expensive marketing exercise?
• Can frontline service management and mobile check in go hand in hand?

We from the Airline Loyalty Company would like to continue the discussions and forums we all started at IATA, and would like to invite you to our informative and interactive workshop in Copenhagen.

Take a closer look at the invitation
Latest CRM News
31-01-2010
The Airline Loyalty Company is arranging a workshop in Copenhagen
… with the aim of continuing the discussion in more detail about maximizing the service for your loyal customers, and increasing profitability of your valuable passenger portfolio.
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14-09-2009
China Civil Aviation Magazine
What are the main problems in current airline customer management? What do you think are the right practices in successful airline customer management? Read all the questions and answers given by Carsten Friedrichsen.
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12-09-2009
The Beijing (Loyalty) experience
Loyalty is coming in China, but it will be in a different form and the drivers will act in another way than American or European experience will predict.
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05-08-2009
Carsten Friedrichen's Beijing presentation
Did you miss the Beijing Airline event in April?
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25-03-2009
Launching loyalty concept in Beijing
The Airline Loyalty Company is launching its new and innovative concept for improving the profitability of customer portfolios at the Airline Ancillary Revenue ( AAR ) conference in Beijing on 24 April 2009.
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